Privacy Policy

01Who we are

Jobees (“Jobees”, “we”, “us”) provides Jobees.ai, an operating system and CRM for field service businesses, together with our free tools, templates and Jobees Academy courses (the “Services”).

This Privacy Policy explains what information we collect, how we use it, who can access it and the choices you have. It applies to our websites, apps and Services. For questions about privacy, contact contact@jobees.app.

02Information we collect

Information you give us

• Account details: your name, email address, password (stored only in encrypted, hashed form), and optionally your company name.
• Business information: customers, jobs, schedules, quotes, invoices, notes, files and other content you or your team add to Jobees.
• Communications: messages, support tickets and consultation requests you send us.
• Preferences: for example whether you agreed to receive marketing emails.

Information collected automatically

• Usage and device data: such as pages visited, features used, browser type, device type, IP address and approximate location, used to keep the Services secure and working well.
• Essential cookies and local storage: used to keep you signed in and remember basic settings. We do not use advertising cookies.

Information from others

If you sign up or log in with Google, we receive your name, email address and profile picture from Google, with your permission.

03How we use your information

• To create and manage your account and provide the Services you ask for.
• To operate features such as scheduling, dispatch, call handling, quotes and invoicing for your business.
• To provide technical support and answer your requests.
• To keep the Services secure, prevent fraud and abuse, and fix problems.
• To improve our products, using aggregated information wherever possible.
• To send service messages, such as account confirmations, security alerts and support updates.
• To send product news and offers, only if you have agreed to receive them.
• To meet our legal obligations.

04Who can access your data

Your personal data and your business data belong to you. Jobees staff do not access your personal data unless you have given your permission, and we verify that permission before any access takes place. We access data only for these purposes:

• Technical support: when you or an authorized person at your company asks us to help, for example through a support ticket, and confirms that we may look at the relevant account or records.
• Business services agreed with your company: when your company and Jobees have agreed in writing on work that requires access, such as onboarding, data migration or account setup.

Access is limited to the people who need it, for as long as they need it, and only for the agreed purpose.

Service providers

To run the Services we use a small number of trusted providers for hosting, databases, authentication, email delivery and payment processing. They process data only on our instructions and under contract, must protect it, and may not use it for their own purposes.

Legal requirements

We may disclose information if required by law, court order or a lawful request from authorities, and only to the extent required. Where we are allowed to, we will tell you first.

05We never sell your data

If Jobees is ever involved in a merger or acquisition, your data would remain protected by this Privacy Policy, and we would notify you before any change to how it is handled.

06How we protect your data

We take the security of your data seriously and use measures appropriate to the sensitivity of the information, including:

• Encryption of data in transit (HTTPS) and at rest with our infrastructure providers.
• Passwords stored only as secure hashes, never in readable form.
• Strict access controls, so only authorized people can reach systems that hold customer data.
• Monitoring for unusual activity, and regular review of our security practices.

No method of storing or transmitting information is completely secure. Despite our efforts, we cannot guarantee protection against every threat, such as cyberattacks or other events outside our reasonable control. If a security incident affects your personal data, we will act quickly to contain it, notify you without undue delay as required by law, and tell you what steps we are taking.

07Marketing emails

We send product news, tips and offers only if you have agreed, for example by ticking the box when you sign up. You can withdraw your consent at any time by using the unsubscribe link in any marketing email, or by contacting us. Service messages, such as account and security notices, are not marketing and are sent as part of the Services.

08How long we keep data

We keep personal data for as long as your account is active, and afterwards only as long as needed to provide the Services, resolve disputes, keep required records and meet legal obligations. When you delete your account, we delete or anonymize your personal data within a reasonable period, unless the law requires us to keep it.

09Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct information that is inaccurate.
• Delete your personal data or your account.
• Export your data in a common format.
• Object to or restrict certain uses of your data.
• Withdraw consent you have given, such as for marketing.

To use any of these rights, contact contact@jobees.app. We will verify your identity before acting on the request and respond within the time required by law.

10International transfers

Our service providers may store or process data in other countries. When that happens, we take steps to ensure your data receives an appropriate level of protection, in line with applicable law.

11Children

The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal data from children.

12Connected email accounts and Google user data

You can choose to connect an email account so the quotes you send from Jobees come from your own address. Connecting is optional; you can always send through Jobees instead.

Gmail (Google)

When you connect Gmail, we ask Google for one permission: send email on your behalf (https://www.googleapis.com/auth/gmail.send), plus your name and email address so we can show which account is connected.

• What we do with it: we send only the emails you write and choose to send in Jobees, such as a quote to your client with its PDF attached, and only when you click Send.
• What we don't do: we cannot and do not read, search, delete or change your emails, contacts or any other Gmail data. We don't use Google data for advertising, don't sell it, and don't use it to train AI models.
• Storage: we store the access Google gives us (a token), encrypted, with your Jobees account. We keep a short record of each email you send through Jobees (when, to whom, which quote) so you can see that a quote was sent.
• Sharing: Google user data is not shared with anyone, except as needed to send your email or as required by law.

Jobees' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Outlook and business email

Microsoft Outlook connections work the same way, with permission only to send email as you. If you connect a business email account with its server settings, your password is encrypted and used only to send the emails you choose to send.

Disconnecting

You can remove a connected account anytime in Account → Sending quotes; we then delete its stored access. You can also revoke access from your Google account at myaccount.google.com/permissions. Deleting your Jobees account deletes all connected accounts.

13Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or in the Services before they take effect. The date at the top shows when it was last updated.

14Contact us

Questions, requests or concerns about privacy: contact@jobees.app.

Technical support: contact@jobees.app.